FAQ

DO YOU GIVE A TRADE DISCOUNT?

Yes, we offer a trade discount to trade members with a valid resale certificate. Please notify us of this via email prior to ordering: newvernacular.studio@gmail.com

HOW LONG DOES IT TAKE TO GET MY PURCHASED ITEMS?

Our lead-time is 4-6 weeks and we do not start production until the payment for your piece is received in full. Once we receive your payment, we will keep you updated on the status of your order, and let you know when it’s ready to ship.

HOW ARE YOUR PRODUCTS MADE?

All of our pieces are custom made to the highest quality in Los Angeles. All items are hand finished and then undergo a rigorous quality control process before they are ready to ship.

DO YOU PROVIDE A WARRANTY?

Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us at newvernacular.studio@gmail.com and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or environmental conditions both indoors and outdoors, damage caused by improper installation, or damage caused by typical wear and tear including, but not limited to, scratches, dents, and stains.

WHAT IF MY ITEM IS DAMAGED WHEN IT ARRIVES?

Our items are checked thoroughly before they leave our workshops. If, however, upon receiving your new item you discover a defect, please contact us at newvernacular.studio@gmail.com and we will fix the problem. Damages must be documented and reported within 48 hours of receipt. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed. 

WHERE DO YOU SHIP TO?       

within the United States and Canada. We are pleased to coordinate the shipment of your order using our trusted preferred carrier. If you have a preference for using your own shipping carrier, please inform us, and we will make the necessary arrangements accordingly.      

PAYMENT

We accept payment by check and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.
We prioritize the security of your payment information. All payment card details are transmitted securely using encryption methods and follow industry best practices.

We do not store your payment card details after the transaction is completed.

TRANSACTION CURRENCY

All transactions are conducted in USD. Currency exchange may occur when using payment methods in other currencies. Exchange rates and fees are determined by your payment provider.

CANCELATION POLICY

We accept cancellation within 48 hours of purchase.

RETURN POLICY

Because of the custom, made-to-order nature of our work, unfortunately we are not able to accept returns or offer exchanges. All sales are final.

CONSUMER DATA PRIVACY POLICY

We collect and use customer information solely for order processing and customer support. Your data will not be shared with third parties.
For detailed information on how we handle consumer data privacy, please refer to our separate "Consumer Data Privacy Policy."